Return & Exchange Policy
Return & Exchange Policy
Bespoke Tailoring • Custom-Made Excellence
Custom-Made for You
At FF Fashion, every piece is made to order according to your specific measurements and design preferences. Each abaya and dress is meticulously tailored by our skilled artisans, ensuring a perfect fit and personalized touch that reflects your unique style.
This bespoke approach means that every garment is one-of-a-kind, created exclusively for you from the moment you place your order.
No Returns or Exchanges
Due to the custom nature of our garments, we do not accept returns or exchanges on any orders. This policy applies throughout the entire process:
- During production (10-14 days): No returns or exchanges, only modifications allowed
- After delivery: No returns or exchanges, only free alterations available
Each item is cut, sewn, and finished specifically for you based on your measurements and chosen customizations. These pieces cannot be resold or altered for another customer.
Request Modifications & Alterations
Modifications can be requested after placing your order but before delivery. Contact us immediately if you need to change measurements, fabric, or design details.
Please note: Modifications are subject to approval and production stage. Once tailoring has begun, certain changes may no longer be possible.
If your garment needs adjustments after delivery, we offer complimentary alterations to ensure the perfect fit. Simply contact us, and we'll arrange for the necessary modifications at no additional cost.
Before You Order
To ensure complete satisfaction with your custom piece, please take care to:
Handcrafted Delivery
Each abaya is handcrafted with meticulous attention to detail. Please allow 10 to 14 days for custom tailoring and delivery. Your patience ensures that every stitch, seam, and finish meets our exacting standards of quality.
Quality Assurance
Every piece undergoes rigorous quality inspection before leaving our atelier. However, if you receive an item that has been:
- Damaged during shipping
- Contains manufacturing defects
- Significantly differs from your order specifications
Please contact us within 48 hours of delivery with clear photographs. Our team will carefully review your case and work with you to arrange an appropriate solution or replacement.